has flaws that werent mentioned, is the wrong size, has alterations that werent reported in the listing description, etc.). But it may be from, Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office? I want to know if I will have the opportunity to send the correct item out and receive the wrong one. Undisclosed wear or damage (no matter how small it is). If there are any flaws present, photograph them close up and describe the flaw in your listing description. Also please, please make a share all button for the closet. Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. All returns must be shipped back within 5 days of approval to be eligible for a refund. My sales were good, not great when I first started around April 3rd. Following that up with, you arent satisfied with your purchase is a safe route because it highlights that the reason for their return is dissatisfactionwhich does not fall under one of the accepted reasons according to Poshmarks return policy. I remind myself that not one of these people in Poshmark really knows me personally or at all. Poshmark allows four pictures, but sometimes employees will ask for more. Grab your copy below! By simply understanding what you're doing wrong and making a few vital tweaks to your Poshmark businessyou could be sailing on the seas to success in no time. J said: I believe it has happened to me on a few occasions. In all of the cases Ive had opened against me, only four have resulted in a return. The other buyer was an absolute nightmare! PlusPoshmark pays the return shipping costs! I received the wrong item from a seller in the mail yesterday. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. Of course they denied my return request. If not, you can open a counter case. ; Select Done. 1 | Not disclosing flaws The most common reason for return cases opening is that the seller didn't disclose everything that was wrong with an item. I could not seem to find this info on the site anywhere. I was suppose to be a white turtle neck sweater but she sent a regular sweater, both items are white and on her posh page so Im sure she just got confused. Once payment has been released, all sales are final and no refunds will be provided. Hi. All I have as the address that it was sent from. Thats typically if you want to return an item (Ex: you got the right item and it is damaged). A girl sent me two items in separate boxes both addressed to me, one with the product I ordered and the other a much more expensive item that was supposed to go to a girl in AZ posh sent me the label so I just repacked it and dropped it off at the post office to the other girl in AZ, so all should be well. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos. Recommended sort takes into account sharing as well as a number of other aspects. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. The seller puts whatever they want in the package. How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. You bear all risks associated with any such transactions. The item is different than the stock photo used. At this point I dont care if I get them or not, Id just like a refund. Submitted: 2 day ago . Including measurements helps give buyers the most accurate snapshot of what theyre purchasing. Create an account to follow your favorite communities and start taking part in conversations. Ive had no sales compared to my steady flow. Same situation just happened to me too! Hair on item : r/poshmark - Reddit You must log in or register to reply here. If you respond to the buyer, it could devolve into an argument as you already both disagree about the item. 2/3 did not fulfill the order or think to communicate this to me. Poshmark Reviews - 2,463 Reviews of Poshmark.com | Sitejabber If you like all the other items, don't open a case! I opened a case, they sent the seller a new label to send the correct item. Let me know if you have any questions! It's the norm now so go ahead and use it. Why spend so much $$ advertising for casual, used clothing sellers, when used clothing sold by new poshers probably makes up less than 10% of posh profit?? I don't use PM so I'm asking this question out of curiosity. Respond 1) addressing Poshmark 2) professionally 3) providing evidence in your favor 4) citing Poshmark policy if it applies. Select Submit. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. The price was discounted and from the good past experience, i decided to buy it. Click here for details. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. Unfortunately, one of the items she went me was incorrect. The seller receives a notification of the case and can provide her response. Ah, nevermind, kind PFer's..I see on Poshmark that my offer did expire on it's own! SAME HERE. When a case is opened, the buyer is asked to upload photos and offer details of the item. Seller sent wrong item Hi. Thanks for any feedback. What happens is that a scammer buys a high-value, luxury item - say a pair of Gucci shoes, Chanel accessories, or a Louis Vuitton purse. I need poshmark to resend me mailing labels on items that were accidentally sent. Poshmark . Press question mark to learn the rest of the keyboard shortcuts. Press question mark to learn the rest of the keyboard shortcuts. Press J to jump to the feed. Though she said she'd ship the next day, she kept the item for nine days which was days after she received her correct item! Cookie Notice Can a Poshmark buyer return an item after it has been accepted? Poshmark is a social marketplace for new and second-hand style items for women, men, children, pets, home and other markets. Hopefully your story ends up with a similar happy ending! Buyers often open a case because an item doesnt fit. Privacy Policy. I ordered a bundle of 5 items from a seller. She would never respond to the seller. Check it out, here! 286. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. I received the wrong item from a Poshmark seller thewhitedaisy. Realistically, Id bust my butt to get it back asap to cross it off my list but I think its unreasonable to give the buyer a two day limit when I didnt make the error. FAQs - Poshmark As Ebay said, that I should not send the buyer the item until they have sent back the first item. However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. . The price a seller pays to Poshmark for a sale is 20%. Once it arrives, a false claim will be raised to get the item sent back to its seller. A message from our SVP of Seller Experience. Technician's Assistant: . Sales on Poshmark are final. Opening a case is the ONLY way to do this properly. 3,140. Thanks for being here anyhow! You can also respond that you accept the request for a return if you do. Learn More. thanks. So whether this is your first case or your fifth, Ill tell you everything you need to know about Poshmark cases and what to do if one is opened against you. A disturbing experience made me question whether this wildly popular shopping website is really safe. No one will be penalized. Likewise, if the buyer indicates fit as the reason for opening the case, you could simply reiterate the facts by saying: Unfortunately, Poshmark does not accept returns due to the item not fitting.. Accidentally sent the wrong item what happens?! : r/poshmark - reddit While it stinks to lose out on the immediate income, you can easily relist the item using Poshmarks Copy Listing feature. 3. The seller on Poshmark mailed my package to the wrong address and usps is sending. PM knows it would be hard for the very active sellers to pull out now bc it has taken so much time, energy and money to get to where they are at PM. The seller receives a completely different item. Opening a case IS necessary. . Select the order with status Case in review. Why sell an item and not ship? Poshmark | PurseForum After all, cases happen to the best of us! I bet if Poshmark decided to go ahead and charge that buyer the price of the jeans for keeping them she might get them in the mail a little faster. Accidentally sent the wrong item what happens?! I was trying to contact a seller with the same issue and it posted here, apologies! Shop Home's home styles Green Cream Size OS Bath at a discounted price at Poshmark. Has this happened to anyone else before? If you like what you read, you can support the blog by buying me a hot cocoa. 24 Must-Have Items for the Online Reseller, 15 More Tips to Become a Top Seller on Poshmark. PoshMark: I accidentally mixed up two packages to buyers by putting the WHAT DOES IT MEAN TO HAVE A CASE OPENED ON POSHMARK? Listed on Mar 1, 2023 They care whether or not you have the item they are searching for. Sometimes sellers (including me) make mistakes. If the item is just not your style or does not fit you, we unfortunately cannot accept a return. 5 Poshmark Scams: What to look out for - Reseller Assistant I must've gotten a little confused in the process and sent a size Large instead of the XL. Genuine products are being sold through the website, and sellers can be paid through direct deposit, but there can also be some risk involved. That said, I hope your item gets shipped to you and that you get a refund as well :). It arrived today. Solved: Accidently sent wrong item to Buyer. Asked Buyer t - The I feel that posh has been banking on new sellers to grow. Sent wrong item : poshmark 25 Posted by 14 days ago Sent wrong item After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. After a certain number of days, Poshmark automatically refunds the buyer if the seller never ships the item using the prepaid label issued by Poshmark. Edit to add: have had this exact thing happen to me and that is how posh resolved the issue. I'm screwed because I was banking on wearing it to a themed party next week. $888 $888,888 Free Shipping Size OS Buy Now Like and save for later Add To Bundle Ordered a raspberry macaron candle and i got this. Since rollout, weve seen huge improvement in the buyer experience and seller sales across the board. Ordered a raspberry macaron candle and i got this. Something went wrong." I've contacted Poshmark support, but I have not heard from them. Ive only received them lol. The seller of that item ships the order out. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) r/poshmark Join 6 days ago I received my 1099k. Before you respond, evaluate the reason for the buyers return request. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. One buyer from Mercari was super responsive and friendly to fixing the situation. I will be taking my business elsewhere soon. The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. Click "My purchases." 4. They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. SHOPPERS BEWARE: I bought something from Poshmark and the seller sent me a different item (and sent another buyer my item). Answer (1 of 2): While a seller themselves can't recharge you, as they have no power to do so, Poshmark can, you are also under a contractual obligation to pay for the item and cannot cancel unless it's within a certain time period (3hrs- unless you accepted or made an offer to a seller, in which. Obviously whatever youre doing to help them must really be working. Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. Do they have a legitimate reason? Im sorry, Ive never sent packages. Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. Here is my theory. Selling - Poshmark First, try not to worry or get too worked up about it. Theres an exception for situations like this - posh can send a label to switch out for the correct item. What is going on please as I have gone from pretty decent sales again since you reverted to search just in to now absolute zero for the last ten days or so. New comments cannot be posted and votes cannot be cast. Multiple items from one seller can be added to the order for the same fee as long as the total weight of the order does not exceed 5 lbs (see Bundles). If you still have additional photos of the item saved to your phone, submit those to support your case. Think about itif you were in their shoes, would you rule in favor of the unpleasant person or the one whos well-mannered? We will give you a full refund if your item never ships or does not match the listing description. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. And to add, yes, the money never really "left" me so Paypal didn't have to refund me. I dont think people need 3-day shipping they could do a 7-Day shipping to make the amount lower. It's now June 24. Where can I find out whats going on? Poshmark finally refunded me after a handful of emails and DMs on insta, thankfully. So if someone opens a case against you in the future, you dont want the Poshmark employee to look back at your history and see arguments and ugly comments associated with you. Yup, I already did that they havent refunded me because the girl who has my jeans is supposed to ship them to me, but hasnt yet. i've seen cases opened on poshmark where a buyer wants a return authorization for an entirely justified reason, such as the seller sent the wrong size or the wrong item entirely. Or, you could swap out the second half [of the first sentence suggestion I gave] so that the phrase reads, Im bummed to hear it didnt fit you since that also calls attention to an invalid reason for return. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.