Princess customer service can be reached at (800) 774-6237 or via the contact form on the customer care page.Due to potentially long wait times on calls, the contact form is the line's . Now every single dollar I paid has been refunded either as FCC or as a credit card refund. Share your form with others. New Booking confirmation from TA show the then current cost of the Replacement cruise rather than the cost of the original cancelled cruise. WA residents only, Trip Cancellation benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio (NAIC #23787). The Future Cruise Deposit is a reduced, fully refundable deposit of $100 per person that secures a booking until final payment and gives you up to $150 Onboard Credit! Now it has been canceled. Princess Cruises Cancellation Policy - cruiselifestyle.co.uk Guests understand that they have no right to obtain a bonus FCC in any situation and such bonus FCCs are good-will gestures only and have no cash value and cannot be returned or refunded. I have been thinking the same thing about the cancel with insurance vs cancel with the CWC option. Should I think our cruise is a go or not? Deals. The vessel has already been on pause for more than two years, and before the announced cancellations, the ship was scheduled to resume sailings with guests on September 1, 2022, from San Diego. I have flights to Vancouver - return from Hawaii. Princess Vacation Protection provides reimbursement for conditions that are stable during the 60-days prior to purchase, so if you have had no changes in your health (even if you are on continuous unchanged medication), you would be protected. If you want to receive all your money back with no penalty, you must cancel your Princess cruise ship reservation at least 60-to-120 days before your departure date. Vaccines, Masks and Testing: What Cruise Lines Require Now (2022) The lesson I've learned is to wait, book late and get a better price. Read Also: Princess Cruises Announces Brand New 2023-2024 Itineraries. Our FCCs must be booked and sailed by December 31, 2022. So we opted to not wait and canceled outside the 30 days. Link to post Share on other sites. If you need to cancel for any reason not listed in the plan, under the Any Reason Cancellation Enhancement feature, youll receive 75% of the cancellation fee amount in the form of future cruise credits under our Standard plan and 100% under the Platinum plan. An FCC may be applied to new bookings or it can be applied to a Princess Cruise that you've already booked as long as it departs before December 31, 2021. . Princess Cruises' Refund* and Cancellation Policy for COVID-19 Reason beingcruise with confidence refunds the insurancewhile the other actually utilizes the insurance so no refund. And that FCC expires 5/1/23. If you've found yourself in the unfortunate situation of having to scrap your booking, we'll tell you what you need to know about Princess Cruises cancellation policy, what fees may be associated with the cancellation, and what it will take for you to receive a refund, if eligible. July 8, 2013. I am now confident we made the right decision to cancel, as sad as it was at the time. We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. We got a credit which has to be used by the end of the year. For. Nobody wants to cancel a cruise..I hope we're all able to cruise again sometime. Started August 27, 2021, By Will be very interesting to see where all of this lands! For the latest Princess COVID-19 health protocols, please visit https://www.princess.com/plan/cruise-with-confidence/cruise-health/. Future Cruise Credits (FCC(s)) may be awarded to guests for many reasons, including if their cruise is cancelled. Bottom line, based on my experience last week, if your cruise is coming up soon and you are hoping not to lose the cost of your PVP coverage, be sure to cancel before 30 days at this time. Looks like the Ruby is going to spend a winter season in Galveston. Onboard Credit is only per person for the person using the Future Cruise Deposit; it does not carry over to any other passengers in the stateroom. See what you need to do before and while you sail to stay healthy at sea. Though may other Magestic cruises have been. Cruising during COVID-19: Cancellation, refund policies vary - Yahoo! I was mistaken in thinking that PVP allowed us to cancel for any reason right up until a few days out, and Cruise with Confidence was 30 days out. 3 Travel Assistance services are non-insurance services provided by LiveTravel International. Sailing Window: Sailings through September 30, 2022 Product Eligibility: New reservations made through May 31, 2022 Do you have a Princess Cruise Line Future Cruise Credit? Details On New Money-Saving Princess Cruise Packages All I want is for it to be moved 5 days until 1/5/23. View our Book with Confidence Cancellation Policy. Trip Delay: Up to $500 for any pre-cruise trip delay expenses and/or post-cruise trip delay expenses up to $1,500 (not to exceed $1,500 for both pre- and post-cruise delays) for meals, hotel and transportation. With the Princess Promise, if youre not happy with our onboard service, well make it right or refund the value of that service. Available in both a Standard and Platinum plan, choose the plan you want based on the coverage and plan price that works best for you. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Additionally, Princess Cruises will continue to operate vaccinated cruises, as defined by the US Centers for Disease Control and Prevention (CDC) for guests who have received their final dose of an approved COVID-19 vaccine at least 14-days prior to the sailing day and have proof of vaccination. Princess Cruises Cancellation Policy: Can I Get a Refund? [CDATA[ Princess will refund the cancellation fees (up to the full value of the cruise vacation) if you have to cancel your trip because of a specified reason such as illness, injury or death of yourself, a traveling companion or either of your immediate family members. One day after Princess made their decision, but it was pretty clear down here that this decision was coming. The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges. I got back around 90% of the cruise with a refund to my credit card. Powered by Invision Community. It helps to understand the differences between these, as you get them for different reasons and they can be used for different items. If You Cancel Your Princess Cruise: Under the terms of Princess Cruises' "Book with Confidence" program, passengers with bookings made on or before March 2, 2022 and departing through September 30, 2022 can cancel at any time up to 30 days prior to departure to receive a FCC for all monies paid. Senior Editor, News and Features. The first option will be a 100% Future Cruise Credit that must be used on a cruise that departs by December 31, 2024. Princess Vacation Protection is not in effect until the plan cost has been paid to Princess in addition to any required cruise deposits or payments. Keep checking your account on PCL website. Sorry, my bad, I meant Grand and not Crown. Its a convenient way to help ease your worries before setting sail. The following Princess sailings have been canceled: Coral Princess Australia and New Zealand cruises departing January 27, 2022, through March 7, 2022 Royal Princess Australian sailings through March 9, 2022 Discovery Princess departures from Los Angeles through March 20, 2022 Emerald Princess Australia and New Zealand sailings through March 2022 It was already cancelled twice and now 3 times. https://www.princess.com/plan/cruise-with-confidence/cruise-health/. Not everyone would agree, and that's fine, we all have different concerns. They can get a full refund, accept future cruise credit or book a future cruise at the same price of their 2021/2022 fare. Carnival Cruise Line will be expanding its European cruise offerings in 2024, as it has opened reservations for 17 voyages aboard Carnival Legend. Additionally, all remaining sailings in . In the event a Bonus FCC is used, portions of the related cash value FCC may become non-refundable also. Just like her sister ship, there will also be a 10% discount for a future voyage sailing through December 31, 2023. Discovery Princess Cruises from Los Angeles Departing through March 20, 2022 View Details & List of Affected Cruises (PDF) Select Cruises from Australian Ports on the Following Ships: Coral Princess through January 17, 2022 Royal Princess through March 9, 2022 Sapphire Princess through April 8, 2022 Usual three options including getting our money back, schedule another cruise or take an FCC and wait. No replacement cruise was offered for mine. Copyright Cruise Blog Media LLC 2023. Princess Cruises introduce their new 3-tier package option system, comprising of Princess Standard, Princess Plus and Princess Premier, on cruises booked from 1st June 2022 departing after 25th June 2022. View Details & List of Affected Cruise (PDF), When I saw the title I thought surely that this was the announcement about the Baltic cruises on the Enchanted. If I have an onboard credit (OBC) from a Future Cruise Deposit (FCD) on a booking that is cancelled, will the OBC be honored on my next cruise?Yes, it will. For pre-cruise support, please use our Live Chator call us at 1-800-PRINCESS(1-800-774-6237). Whether or not you will receive a refund or flight credit, or whether you will have to pay change or cancellation fees, will be dictated by your airline's policies. Sail through your vacation with less to worry about. Excursion Terms & Conditions - Princess Cruises Thanks for your update - we just made the decision to cancel Majestic Feb 19. Princess Cruises Extends Book With Confidence Policy In total, 18 itineraries are canceled, including those that can be combined into longer sailings. Major Cruise Line Ready to Resume Cruise Operations in Australia, Photos Reveal Progress at Carnival Cruise Lines New Port, Cunard Line Unveils Historical Photo ExhibitionFrom Past 100 Years, Royal Caribbean Cuts Back on Housekeeping Service, Fourth Carnival Cruise Ship Will Be Based Out of Galveston, Texas. COVID-19 Guest Protocols, FAQs + More at Carnival Cruise As I stated above, I just can't understand Princess' decision, and as you mention, today Australia has lifted it's cruise ship ban. Q: Does PVP cover my medical expenses if I get COVID-19 during my cruise?A: Yes, PVP provides reimbursement for eligible medical expenses for any illness, including COVID-19. 100% cruise fare refund for you, and your Travelling Party, if any of you tests positive for COVID-19 within 10 days prior to the cruise or at the boarding terminal, for cruises departing on or before April 30, 2023. This program also covers guests during their cruise, including lost or damaged luggage protection, emergency excess medical expenses and emergency evacuation, and trip interruption coverage which provides pro-rated refund if illness interrupts the cruise and extra costs associated with trip delays or interruptions. Princess Cruises has extended its Book with Confidence policy to summer 2022 sailings, including all cruises departing through September 30, 2022, for all bookings made by March 2, 2022. Future Cruise Discounts (FCCs with type discount) are non-refundable and non-transferable and can only be used against an individual guests cruise fare. The Princess cruise ship that dominated the headlines when the global pandemic started to impact the cruise industry nearly 2020, is still awaiting to make a return to cruising. As I understand from the folks down under who post in the Australia/NZ form here on CC, nothing is going to be decided as far as cruises until after their elections which are several months away. The Carnival-owned cruise line is informing guests of cancellations that impact two ships. In my case (I think I mentioned above, but here it is again): I had paid a non-refundable deposit of $200 about a year prior for our Feb 2022 cruise plus EZ-Fare , and bought PVP Platinum insurance in June. We are booked on the Crown for late Feb 2023 but, would like to know if its a go or not. Q: Am I protected by my Princess Vacation Protection plan if my mother, who is not traveling with me, develops pneumonia and I have to cancel my trip to care for her?A: Yes! Amount of onboard credit varies by cruise length to which the deposit is applied. Decide where to go, when, how long, everythingthe choice is yours! Even better, you can also apply any such credit toward many other charges on your booking, including*: Because FCC is like store credit, it can be subject to cancel fees like any other type of payment. That's where Cruise with Confidence comes in. Wow. . Our other option was to use Cruise with Confidence and have all funds returned as FCCs, including the cost of the insurance. Here's how to cancel or postpone a cruise due to COVID-19 - The Points Guy It is available for purchase up until final payment for your trip on all Princess Cruises, Princess Cruisetours, Princess Alaska Land Tours and Princess Canadian Rockies Land Tours, and is available at two levels: Standard or Platinum. That amount was the deposit I made plus the insurance I bought. Youll get everything youve paid back, either as a refund or FCC? As of 2021, it is the second largest cruise line by net revenue. Learn more about our commitment toCruise Health. 75% of full fare. Princess Cruises has become the latest cruise line to update its Cruise with Confidence policy. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. While I was writing my post above, I checked the list of cancelled sailings and noticed Majestic was still coming here and some of the cancelled cruises had Majestic cruises as the replacement. Q: If my pet becomes ill and I have to cancel my trip as a result, will Princess Vacation Protection reimburse me?A: Although you would not qualify for cash reimbursement, as an added feature for purchasing Princess Vacation Protection, Princess will provide a credit toward a future cruise equal to 75% of the cancellation fees imposed (100% if Platinum Vacation Protection is purchased) if you choose to cancel for an ineligible reason. My TA is generally very good at such things, but we're all human and right now TA;s are pretty busy.along with cruise lines..