It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. They may sell them for more or less than face value. If you purchased on a registered account, your credit is available within your StubHub Wallet. Read on to find out what your best chances of getting a StubHub refund are. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Horrible customer service. There's a class action lawsuit against StubHub from other customers who want a refund too. Maryland: Stubhub said they have the seats were listed until a hour past kickoff. 1.866.788.2482. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. StubHub changes its refund policy during COVID-19 pandemic - WKBW How Do I Contact StubHub For Refund? | Insurance Guide Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC With only these four steps, your refund request is faxed. If I did I woulda dropped my price or took my friend to the game. I saved to buy expensive tickets as a gift for my wife and now we cant go. All rights reserved. We'll email you when an event is canceled. StubHub offersthe retroactive refunds because the live events industry is opening back up. StubHub changed its refund policy about a month ago. They're upset StubHub is refusing to . I was only given the option of the credit and the event was in CA. On March 7th, StubHub emailed Marrali a copt of its refund policy. All Rights Reserved. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Check out the table below to see the best alternatives to StubHub. Support : StubHub What Is Public Liability Insurance For A Wedding? Please take the tickets directly to the box office for a refund. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Sit back and relax while we do the work. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. How to Get a Refund from StubHub - Christian Small Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Ticket buyers and sellers say StubHub owes them after widespread event for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. StubHub to refund canceled events after pandemic complaints - KXTV Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. This material may not be published, broadcast, rewritten, or redistributed. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. DoNotPay can be by your side during the process and help you sue any company in small claims court. Can you get a refund on StubHub tickets? - ETHTrust "The return of live events, the input of customers, partners, and regulators, and the . How do I contact StubHub for refund? Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Once you receive that email you can log into your account and navigate to the StubHub wallet. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Hurry up and access DoNotPay from any web browser to check out everything we offer. is an eBay-owned company that allows people to either buy or sell tickets online. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . If you feel like StubHub cheated you, you could take action against them. Let us teach you the major money lessons you NEED to know. Bradley R. Hightower. to check out everything we offer. A million dollar company can not compensate a loyal customer a few hundred bucks. How to Request a Stubhub Refund [98% Success] - DoNotPay Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. This watermark prevents others from copying them. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Copyright 2007 - 2023, ContactHelp.com. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Use of this website signifies your agreement to our. They have a VOID watermark. How to Get a Refund for All Your Tickets - Vulture If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Would not make an exception,to a hotel reservation I made thru Priceline. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Find contact information here. Enter your gift card PIN in the PIN field when prompted. Louisiana Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. This number worked fantastically, and I got all I needed accomplished! Find the sale. It is possible to request a refund on a purchased StubHub ticket manually. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. I was a no show due to a soft water flooding of o Guaynabo, PR 00968. After the switch, you will enter the email address you use to access the community in order to reset your password. How do I contact StubHub customer service? - KnowledgeBurrow.com StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Phone Call 1-866-788-2482. The cash refund will be issued by May 31, 2021 and will. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. / What happens when an event is canceled. How do I contact StubHub for a refund? There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Indiana: "approximately 6,800 consumers" affected. Make sure your email address is spelled correctly. Enjoy!Make sure we land in your inbox, not your spam folder. Please note that, for canceled events, no . Having difficulty navigating this. Reply anytime to let us know how we can improve. Customerscomplained to the media andfiled lawsuits. Purchased 2 NFL tickets on StubHub. It is now November - this is ridiculous. From everything weve seen, the StubHub customer support is quite thin, to say the least. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. This means sellers set the ticket prices. 2023 www.cincinnati.com. We'll do our best to get back to you in the next 24 hours. I would like cash refund too. Your California Privacy Rights / Privacy Policy. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. How can I email stubhub to refund tickets for a cencelled event. After the switch, you will enter the email address you use to access the community in order to reset your password. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Your online site is a disaster, It does not work to apply a credit. How do I request a refund? - Ticketmaster Lots 81-82 Street C There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. I been buying and selling for 12 years with them. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. StubHub is a marketplace where fans buy from and sell tickets to one another. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. If you feel like StubHub cheated you, you could take action against them. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. How do we request the refund? It is taking Stubhub about 120 days to process refunds. See detailed StubHub customer service rankings, employee comments and much more from our sister site. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. Fatsuma Stagehand 1:00. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Click on any of the links and there is a private message link on the moderators page They can assist you. Your sale is valid and you will be paid on your sale 5-8 business days after the event. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Interactive chat To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Learn more about how we make money. Another way you might reach the company is by sending them an email. It's a code that starts with SH followed by some numbers. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). StubHub also has live chat operating 24/7. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. What Qualifying Event Would Trigger 18 Months COBRA Continuation? No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Contact us United States and Canada. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Email: This information has not been added. Ohio Attorney. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Are You Having Trouble Getting in Touch With StubHub? Perhaps Its Time to Switch to Something Other Than StubHub. on 2/28 at 3:05PM A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. JEVAR IS WHO HANDLED MY CALL. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Customer service all the way to your seat, 2000-2022 StubHub. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Support : StubHub Georgia Clear your Internet browsers cookies and cache. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can We may be compensated if you click this ad. How to reach a live person: Speak "customer service" at first prompt. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Have a StubHub question? All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Click your state to see if you qualify! If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? Reached out to customer service twice still can't list tickets. Solved: Refund in Progress - StubHub Community Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Get useful tips, expert advice and cute animals in your inbox every week. A few days later I'm only paid out for 1 set of tickets. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. 03-31-2022 08:37 AM. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. How long do StubHub refunds take? - AdvertisingRow.com You have lost a customer for life! Concert canceled? Ticketholders have issues getting refunds - KSDK Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? Those will be paid out by the end of May. Reach out to customer service representatives via social media, Call the event organizer and state your case. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Harris Teeter. And the exact same seats they re listed and sold for a different amount sold and the payout. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Had a concert canceled because of COVID-19? Thanks SO much! "The return of live events, the input of customers, partners, and regulators, and the . Customer service all the way to your seat, 2000-2022 StubHub. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. The company does have something they term FanProtect Guarantee in its User Agreement. I think I'm golden and I made my sale. "If you have tickets to a show that is postponed, you will be able to select your refund . See if youre using the right email and password. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! How to Contact StubHub for fraudulent tickets. I had a fraudulent charge on my credit card account from Match.com. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Ads by Money. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Absolutely, you can list these tickets for sale on our site ! StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . No problem. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. This happens when tickets are reprinted, but they are usually still valid. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Otherwise you will receive a voucher for 120% of your purchase price. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Danielle is the author of this solution article. Copyright 2020 Scripps Media, Inc. All rights reserved. Review the StubHub return and refund policy at ReturnsAndRefunds.com. Find help with your questions from other fans through our own peer-to-peer community! Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . How do I complain to StubHub? How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Open a new browser and try logging in again. "So were afraid that its just gonna be money thrown to the wind.. Click here to explore your options! how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. The company prides itself on being a Fan-to-Fan service. Click that link and you're good to go. Lets dive into it right away. They are printed with duplicate. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows.